Return policy
Return policy
We accept product returns within 30 days of the purchase date. To be eligible for a return, the product must be in its original condition, unused and in its original packaging.
Return Process
To initiate a return, please contact us at [Contact Email] with your order number and the reason for the return. We will provide you with detailed instructions on how to return your product.
Return Shipping Costs
Shipping costs to return a product will be your responsibility, unless the return is due to an error on our part (defective or incorrect product).
Refunds
Once we receive and verify your return, we will notify you on the status of your refund. If approved, we will process the refund to your original method of payment within 5-7 business days.
Non-Refundable Products
Certain products, such as personalized or sale items, are not eligible for return or refund unless they are defective or damaged.
Changes
We do not offer direct exchanges. If you wish to exchange a product, we recommend that you make a return and then purchase the new product separately.
Contact
If you have any questions about our returns and refunds policy, please feel free to contact us:
gemsbymar@gmail.com
+34 684 229 142